How to make a claim
Before you make a claim there're a few steps you can take to ensure your safety and/or prevent any further loss or damage.
Make sure everyone is safe. If anyone is injured, call 111 immediately to get medical help.
Step 2: Prevent further loss or damage
You must do everything you reasonably can to limit and prevent further loss or damage (e.g. move your car off the road and put on your hazard lights).
Step 3: Report the incident to the police
If someone’s been injured, stuff has been stolen or someone’s attempted to steal anything, or maliciously damaged your car, call the police immediately and record the time, date, report number and the name of the attending officer.
Step 4: Get details
Collect details of all drivers, passengers and witnesses - you’ll need these when you call us. Make sure you have their full names, addresses and phone numbers. If another vehicle is involved, record its registration number and the driver’s insurance details. Don’t admit fault to anyone.
Step 5: Get in touch with us
Contact us as soon as possible on 0800 801 814. Make sure you have the details of the event at hand to assist us with lodging your claim.
If your car needs to be towed, we can help arrange this for you and have it towed to a repair facility, or another location nominated or agreed to by us.
Call us on 0800 801 814 and we'll get your claim underway over the phone. Simple claims like a chipped windscreen can be fixed by Smith & Smith or Novus without you contacting us!
If you need help, just call us
0800 801 814