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Make a claim

Need to make a claim? Here's all the information you'll need


  • How to make a claim
    Before you make a claim there're a few steps you can take to ensure your safety and/or prevent any further loss or damage.

    Step 1: Safety first

    Make sure everyone is safe. If anyone is injured, call 111 immediately to get medical help.

    Step 2: Prevent further loss or damage
    You must do everything you reasonably can to limit and prevent further loss or damage (e.g. move your car off the road and put on your hazard lights).

    Step 3: Report the incident to the police
    If someone’s been injured, stuff has been stolen or someone’s attempted to steal anything, or maliciously damaged your car, call the police immediately and record the time, date, report number and the name of the attending officer.

    Step 4: Get details
    Collect details of all drivers, passengers and witnesses - you’ll need these when you call us. Make sure you have their full names, addresses and phone numbers. If another vehicle is involved, record its registration number and the driver’s insurance details. Don’t admit fault to anyone.

    Step 5: Get in touch with us
    Contact us as soon as possible on 0800 801 814. Make sure you have the details of the event at hand to assist us with lodging your claim.

    If your car needs to be towed, we can help arrange this for you and have it towed to a repair facility, or another location nominated or agreed to by us.

    Call us on 0800 801 814 and we'll get your claim underway over the phone. Simple claims like a chipped windscreen can be fixed by Smith & Smith or Novus without you contacting us!

    If you need help, just call us
    Phone us 0800 801 814

  • How to make a claim
    Before you make a claim, there're a few steps you can take to ensure your safety and/or prevent any further loss or damage.

    Step 1:  Safety first
    Make sure everyone is safe.  For emergencies please call 111.

    Step 2: Prevent further loss or damage 
    Try to prevent further loss or damage. If possible, take reasonable steps to prevent further loss or damage or liability.

    Step 3: Report the incident to the police 
    Immediately report any theft and malicious damage to the police. Give them a list of all stolen or damaged items. Keep details of the date reported, name of the police officer, police station reported to and the report number.

    Step 4: Get in touch with us 
    Contact us as soon as possible.  You can call us 24 hours a day on 0800 801 814.  We’ll help you through the claims process.  While simple claims might be resolved in just one phone call, with more complex events such as a burglary or house fire, we can provide more personal support to help you through.

    If you need help, just call us on
    Phone us 0800 801 814

  • How to make a claim
    Before having any surgery, treatment or investigations we recommend you request pre-approval, so that you’ll know that the procedure you require will be covered.
     
    Requesting pre-approval or making a claim online
    Login to WM Health Connect to request pre-approval or to make a claim. 
    If you request pre-approval online, we'll be in touch to discuss it with you.
    If you make a claim online, we aim to assess and process it within two working days of receiving all the relevant information.

    Requesting pre-approval or making a claim via email or post

    Follow the steps below to request pre-approval or submit a claim form (for claims relating to surgery, private hospitalisation, chemotherapy, radiation therapy, diagnostic investigation (including CT and MRI), and/or a specialist consultation you'll need to fill out a claim form).

    Documents that you’ll need
    1. Download the Claim and Pre-approval Form, or call us on 0800 801 810 to request a copy.
    2. Fill out all sections of the form that apply to your claim or pre-approval. Refer to the Claim Form Guide for help on the sections you need to complete.
    3. Sign the back page of the form.
    4. Attach any additional information requested in each section of the form that applies, including original invoices and receipts. If you send us copies, please keep the original documents in case we require them later.
    Where to send your completed documents
    Write to us Warehouse Money Health Insurance, PO Box 91 630, Victoria Street West, Auckland 1142

    If you request pre-approval online, we'll be in touch to discuss it with you.
    If you make a claim online, we aim to assess and process it within two working days of receiving all the relevant information.
    If you need help, just call us on
    Phone us 0800 801 810

  • How to make a claim
    If you’re unsure whether or not you should be making a claim, just call us on 0800 801 811. 

    Documents that you'll need
    1. Download the Claim Form, or call us on 0800 801 811 to request a copy.
    2. Fill out all sections of the form that apply to your claim.
    3. Sign the back page of the form.
    4. Attach any additional information requested in each section of the form that applies.
    Where to send your completed documents
    Write to us Warehouse Money Travel Insurance, Travel Claims Department, PO Box A975, Sydney South, NSW 1235 Australia

    If you need help, just call us on
    Phone us 0800 801 811

  • How to make a claim

    If you’re unsure whether or not you should be making a claim, just call Sovereign on 0800 802 801.

    Documents that you’ll need


    A claim can only be considered once Sovereign have all the necessary information, including where applicable:
    • a completed Medical Certificate section of the claim form (this applies to Critical illness or Terminal illness claims), or
    • a completed Employer Details section (this applies to Redundancy claims).
    1. Download the Claim Form, or call us on 0800 801 808 to request a copy.
    2. Fill out all sections of the form that apply to your claim.
    3. Sign the back page of the form.
    4. Attach any additional information requested in each section of the form that applies.
    Where to send your completed documents
    Write to us Freepost Sovereign,  Private Bag Sovereign, Victoria Street West, Auckland 1142

    If you need help, just call us on
    Phone us 0800 802 801