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Public notices


  • Hurricane Irma – Updated Travel Information

    (Updated at 1.30pm on Friday 8 Sept 2017, NZST)

    Category 5 Hurricane Irma continues on its destructive path through the Caribbean and is expected to make landfall in Florida and eastern US over the coming weekend. States of emergency are being declared for many US counties as the storm progresses, and flights and other services may be affected. Closely monitor advice by local authorities and, where your travel plans are impacted, contact your travel providers in the first instance; they can best assist with making with alternative arrangements.

    When you have purchased a policy before 7.00pm on Tuesday 5 September 2017 (NZST): 
    Prior to travel, where you have no option but to change your travel plans because your service provider cancels or restricts services, your policy allows for the lesser of cancellation or rearrangement costs. 

    If travel has already begun and you have no option but to change your travel plans, your policy will respond where it has the following benefits: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses necessarily incurred and that result directly from a provider cancelling or restricting your scheduled public transport services; withdrawal of services; and loss of personal effects.

    For policies purchased after 7.00pm on Tuesday 5 September 2017(NZST), cover is not available for claims arising from or in connection with this event, as this event is no longer unforeseen. 

    Emergency Assistance and Contacts
    If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3170 or +61 2 8256 1570 or by email at assist@we.com.au. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:

    NZ Ministry of Foreign Affairs and Trade: www.mfat.govt.nz 
    US National Weather Service: http://www.weather.gov  
    US National Hurricane Centre: http://www.nhc.noaa.gov/

    Any Questions? 
    Please contact Warehouse Money Customer Service on 0800 801 811 or via email at contactus@wmtravel.co.nz.

    Claims Information
    In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the claim form available from Warehouse Money Customer Service or via the website at wmtravel.co.nz/claims.

    IMPORTANT 
    You should refer to your travel services provider and emergency assistance for direction when services have been delayed or cancelled due to the event; they can best assist you with making alternative arrangements. 
    • You must not take any needless risks, and you must do everything you can to minimise and reduce the cost of your claim. 
    • Cover will not apply where you have a change of mind or disinclination to travel, particularly where other options are available to keep travelling. 
    • Cover will not apply if your pre-paid transport or accommodation is not affected by the event but you choose not to continue with your plans. However, following arrival at your destination, if you then find that your scheduled transport or accommodation has been directly impacted, there is provision to claim. 

    Warehouse Money Travel Insurance is arranged by nib nz limited. nib nz is a registered Financial Service Provider and member of the Insurance & Financial Services Ombudsman dispute resolution scheme. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the policy document available from wmtravel.co.nz. This insurance is managed by Cerberus Special Risks Pty Limited and underwritten by certain underwriters at Lloyd's.

  • Hurricane Maria – Travel Information

    (Advice as at 4pm on Tuesday 19 Sept 2017, NZST) 

    Hurricane Maria is now a Category 5 and moving through the Caribbean on the heels of Hurricane Irma. Current models show it could travel along the east coast of the USA. Closely monitor advice by local authorities and, where your travel plans are impacted, contact your travel providers in the first instance; they can best assist with making with alternative arrangements. 

    When you have purchased a policy before 12.30pm on Tuesday 19 September 2017 (NZST): 
    Prior to travel, where you have no option but to change your travel plans because your service provider cancels or restricts services, your policy allows for the lesser of cancellation or rearrangement costs. 

    If travel has already begun and you have no option but to change your travel plans, your policy will respond where it has the following benefits: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses necessarily incurred and that result directly from a provider cancelling or restricting your scheduled public transport services; withdrawal of services; and loss of personal effects. 

    For policies purchased after 12.30pm on Tuesday 19 September 2017 (NZST), cover is not available for claims arising from or in connection with this event, as this event is no longer unforeseen. 

    Emergency Assistance and Contacts
    If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3170 or +61 2 8256 1570 or by email at assist@we.com.au. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to: 

    NZ Ministry of Foreign Affairs and Trade: www.mfat.govt.nz 
    US National Weather Service: http://www.weather.gov 
    US National Hurricane Centre: http://www.nhc.noaa.gov/ 

    Any Questions? 
    Please contact Warehouse Money Customer Service on 0800 801 811 or via email at contactus@wmtravel.co.nz. 

    Claims Information 

    In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the claim form available from Warehouse Money Customer Service or via the website at wmtravel.co.nz/claims. 


    IMPORTANT 
    You should refer to your travel services provider and emergency assistance for direction when services have been delayed or cancelled due to the event; they can best assist you with making alternative arrangements. 
    • You must not take any needless risks, and you must do everything you can to minimise and reduce the cost of your claim. 
    • Cover will not apply where you have a change of mind or disinclination to travel, particularly where other options are available to keep travelling. 
    • Cover will not apply if your pre-paid transport or accommodation is not affected by the event but you choose not to continue with your plans. However, following arrival at your destination, if you then find that your scheduled transport or accommodation has been directly impacted, there is provision to claim. 

    Warehouse Money Travel Insurance is arranged by nib nz limited. nib nz is a registered Financial Service Provider and member of the Insurance & Financial Services Ombudsman dispute resolution scheme. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the policy document available from wmtravel.co.nz. This insurance is managed by Cerberus Special Risks Pty Limited and underwritten by certain underwriters at Lloyd's.

  • Volcanic activity of Mount Agung, Bali

    (Advice as at 6pm on Wednesday 20 Sept 2017, NZST)

    With the volcanic activity at Mount Agung, Bali, Indonesia increasing significantly and with recent extension of the evacuation zone around the volcano by Indonesian officials, we are now issuing a cover cut-off time in anticipation of travel and other services being impacted.  

    For policies purchased up to 6pm (NZST) on Wednesday 20 September 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.

    Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services. 

    For policies purchased after 6pm (NZST) on Wednesday 20 September 2017, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen. 

    This restriction of cover also applies to any travel plans made or changed after 6pm (NZST) on 20 September 2017 where you are impacted by the volcanic activity.

    We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements. 

    Emergency Assistance and Contacts
    If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3170 or +61 2 8256 1570 or by email at assist@we.com.au. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
        Air New Zealand 0800 737 000
        Qantas Airways +64 9 3578900 (in Auckland); 0800 808 767
        Virgin Australia +61 7 3295 2296
        Jetstar Australia +61 3 9645 5999
        Bureau of Meteorology: www.bom.gov.au/info/vaac/advisories.shtml  

    Any Questions? 
    Please contact Warehouse Money Customer Service on 0800 801 811 or via email at contactus@wmtravel.co.nz

    Claims Information
    In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the claim form available from Warehouse Money Customer Service or via the website at wmtravel.co.nz/claims.

    Warehouse Money Travel Insurance is arranged by nib nz limited. nib nz is a registered Financial Service Provider and member of the Insurance & Financial Services Ombudsman dispute resolution scheme. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the policy document available from wmtravel.co.nz. This insurance is managed by Cerberus Special Risks Pty Limited and underwritten by certain underwriters at Lloyd's.

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